Issue with cloud provider affecting all products.

Resolved
Resolved

The incident has been resolved. Our systems are back online and have been tested and deemed functional. We appreciate your patience. If you continue to have trouble or have any questions, please contact us at https://help.ncontracts.com/s/contactsupport.

Recovering

Our cloud provider has "determined the underlying cause and are currently applying mitigation through multiple workstreams". Once they recover, we will be running our own checks to ensure all systems are back online and functioning properly.

Identified

We've confirmed there is a problem with our cloud provider. This is a widespread issue affecting Central US. We are continuing to monitor the situation and are considering alternatives for restoring service.

Investigating

We had several alerts from unrelated systems all trigger around the same time. This appears to be an issue with our cloud provider. We will update this post as we learn more.

Began at:

Affected components
  • Compliance EAGLE
    • Mavent Services
    • HMDA Pre-Check (fka Instant HMDA)
    • Flood Services
    • Exclusionary List
  • Compliance RELIEF
    • HMDA RELIEF
      • HMDA RELIEF Submission Platform
    • CRA RELIEF
      • Submission RELIEF
    • Fair Lending RELIEF
    • NMLS MCR
  • Ncomply
  • Ncontinuity
  • Ncyber
    • Scout
  • Nfindings
  • Nrisk
  • Ntranet
    • Directors Link
    • Bank Works
  • Nlending
  • Nvendor
  • Nverify
  • Ncontracts Geocoder