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  • Compliance EAGLE

    Cloud-based automated compliance software

    • Mavent Services
    • HMDA Pre-Check (fka Instant HMDA)
    • Flood Services
    • Exclusionary List
  • Compliance RELIEF

    On-premise software for HMDA, CRA, Fair Lending, & NMLS Call Report management

    • HMDA RELIEF
      • HMDA RELIEF Submission Platform
    • CRA RELIEF
      • Submission RELIEF
    • Fair Lending RELIEF
    • NMLS MCR
  • Ncomply

    Compliance Management

  • Ncontinuity

    Business Continuity Management

  • Ncyber

    Cybersecurity Assessment

    • Scout
  • Nfindings

    Findings Management

  • Nrisk

    Enterprise Risk Management

  • Ntranet

    Employee intranets and portals

    • Directors Link
    • Bank Works
  • Ntrupoint

    Fair Lending Compliance Management

  • Nvendor

    Vendor Management

    • Ntelligent Contracts Assistant

      AI-Powered Contract Management Software

  • Nverify

    Audit Management

  • Ncontracts Geocoder

    Cloud-based geocoding engine that provides census and demographic information to Ncontracts' Lending Compliance products.

  • OnSemble
  • Hub

    Main Page

  • Contracts Manager

    Contracts Management

  • Ncommunity
  • Ntransmittal
Previous Incidents

[Resolved] Authentication issues

Began: Ended: Duration:
  • Ncomply
  • Ncontinuity
  • Ncyber
  • Scout
  • Nfindings
  • Nrisk
  • Ntranet
  • Directors Link
  • Bank Works
  • Ntrupoint
  • Nvendor
  • Ntelligent Contracts Assistant
  • Nverify
  • Contracts Manager
  • Ntransmittal

At approximately 3:00pm CDT we began experiencing an issue with our authentication system. We have identified the component that is having trouble and are in the process of remediating.

We've now resolved the incident. Thanks for your patience.

[Complete] Upcoming maintenance to Ncontract's Production Environment 12/14/2024

Began: Ended: Duration:
  • Compliance EAGLE
  • Mavent Services
  • HMDA Pre-Check (fka Instant HMDA)
  • Flood Services
  • Exclusionary List
  • Compliance RELIEF
  • HMDA RELIEF
  • HMDA RELIEF Submission Platform
  • CRA RELIEF
  • Submission RELIEF
  • Fair Lending RELIEF
  • NMLS MCR
  • Ncomply
  • Ncontinuity
  • Ncyber
  • Scout
  • Nfindings
  • Nrisk
  • Ntranet
  • Directors Link
  • Bank Works
  • Ntrupoint
  • Nvendor
  • Ntelligent Contracts Assistant
  • Nverify
  • Ncontracts Geocoder
  • OnSemble
  • Hub
  • Contracts Manager
  • Ncommunity
  • Ntransmittal

Ncontracts will be updating production systems. This is routine maintenance, and all production services may become intermittently unavailable as we are running maintenance behind the scenes during this period. We'll keep you updated as things progress. Thank you for your understanding!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Upcoming maintenance to Ncontract's Production Environment 11/23/2024

Began: Ended: Duration:
  • Compliance EAGLE
  • Mavent Services
  • HMDA Pre-Check (fka Instant HMDA)
  • Flood Services
  • Exclusionary List
  • Compliance RELIEF
  • HMDA RELIEF
  • HMDA RELIEF Submission Platform
  • CRA RELIEF
  • Submission RELIEF
  • Fair Lending RELIEF
  • NMLS MCR
  • Ncomply
  • Ncontinuity
  • Ncyber
  • Scout
  • Nfindings
  • Nrisk
  • Ntranet
  • Directors Link
  • Bank Works
  • Ntrupoint
  • Nvendor
  • Ntelligent Contracts Assistant
  • Nverify
  • Ncontracts Geocoder
  • OnSemble
  • Hub
  • Contracts Manager
  • Ncommunity
  • Ntransmittal

Ncontracts will be updating production systems. This is routine maintenance, and all production services may become intermittently unavailable as we are running maintenance behind the scenes during this period. We'll keep you updated as things progress. Thank you for your understanding!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Upcoming maintenance to Ncontract's Production Environment 10/26/2024

Began: Ended: Duration:
  • Compliance EAGLE
  • Mavent Services
  • HMDA Pre-Check (fka Instant HMDA)
  • Flood Services
  • Exclusionary List
  • Compliance RELIEF
  • HMDA RELIEF
  • HMDA RELIEF Submission Platform
  • CRA RELIEF
  • Submission RELIEF
  • Fair Lending RELIEF
  • NMLS MCR
  • Ncomply
  • Ncontinuity
  • Ncyber
  • Scout
  • Nfindings
  • Nrisk
  • Ntranet
  • Directors Link
  • Bank Works
  • Ntrupoint
  • Nvendor
  • Ntelligent Contracts Assistant
  • Nverify
  • Ncontracts Geocoder
  • OnSemble
  • Hub
  • Contracts Manager
  • Ncommunity
  • Ntransmittal

Ncontracts will be updating production systems. This is routine maintenance and all production services may become intermittently unavailable as we are running maintenance behind the scenes during this period. We'll keep you updated as things progress. Thank you for your understanding!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Report Retrieval & Download Issues

Began: Ended: Duration:
  • Ntrupoint
  • Ncommunity

We are investigating an issue where some customers are unable to retrieve or download reports and individual tables in our Analytics products (Ncommunity, Nfairlending, Redlining, & Non-HMDA; and are experiencing a "404 File Not Found" error. We are working with our third-party reporting tool provider to get this resolved.

The incident has been resolved. Thank you for your patience.

[Complete] Upcoming Deployment to Eagle 10/08/2024

Began: Ended: Duration:
  • Compliance EAGLE
  • Mavent Services
  • HMDA Pre-Check (fka Instant HMDA)
  • Flood Services
  • Exclusionary List
  • Compliance RELIEF
  • HMDA RELIEF
  • HMDA RELIEF Submission Platform
  • CRA RELIEF
  • Submission RELIEF
  • Fair Lending RELIEF
  • NMLS MCR

Dear Customers,

We wanted to inform you that a scheduled update for Eagle will take place on Oct 8th, 2024, at 20:00cst-20:30cst. This update focuses on improving the system’s performance and stability.

There may be a short downtime during this time. We appreciate your understanding and cooperation as we work to enhance the Eagle platform.

Thank you for your continued support.

Best regards, Ncontracts

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Upcoming maintenance to Ncontract's Production Environment 10/5/2024

Began: Ended: Duration:
  • Compliance EAGLE
  • Mavent Services
  • HMDA Pre-Check (fka Instant HMDA)
  • Flood Services
  • Exclusionary List
  • Compliance RELIEF
  • HMDA RELIEF
  • HMDA RELIEF Submission Platform
  • CRA RELIEF
  • Submission RELIEF
  • Fair Lending RELIEF
  • NMLS MCR
  • Ncomply
  • Ncontinuity
  • Ncyber
  • Scout
  • Nfindings
  • Nrisk
  • Ntranet
  • Directors Link
  • Bank Works
  • Ntrupoint
  • Nvendor
  • Ntelligent Contracts Assistant
  • Nverify
  • Ncontracts Geocoder
  • OnSemble
  • Hub
  • Contracts Manager
  • Ncommunity
  • Ntransmittal

Ncontracts will be updating production systems. This is routine maintenance and all production services may become intermittently unavailable as we are running maintenance behind the scenes during this period. We'll keep you updated as things progress. Thank you for your understanding!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Temporary performance degradation for Nconnect & Nboard Portal

Began: Ended: Duration:
  • Ntranet
  • Directors Link
  • Bank Works

Some customers may be experiencing some performance related issues with the Nconnect and NboardPortal applications. Our team is investigating and are working to resolve the issue as quickly as possible. We will follow up when more information becomes available.

Customers should begin to see performance returning to normal.

We've now resolved the incident. Thanks for your patience.

[Resolved] Mavent Services May Be Temporarily Unavailable

Began: Ended: Duration:
  • Compliance EAGLE
  • Mavent Services

Our partner Mavent (Ice fka Ellie Mae) is experiencing latency issues but appears to recovering. If you are experiencing problems running Compliance EAGLE Mavent reviews, please wait a few moments and try again.

Mavent/Ice/Ellie Mae has resolved the incident. Thank you for your patience.

[Complete] Upcoming maintenance to Ncontract's Production Environment 08/31/2024

Began: Ended: Duration:
  • Compliance EAGLE
  • Mavent Services
  • HMDA Pre-Check (fka Instant HMDA)
  • Flood Services
  • Exclusionary List
  • Compliance RELIEF
  • HMDA RELIEF
  • HMDA RELIEF Submission Platform
  • CRA RELIEF
  • Submission RELIEF
  • Fair Lending RELIEF
  • NMLS MCR
  • Ncomply
  • Ncontinuity
  • Ncyber
  • Scout
  • Nfindings
  • Nrisk
  • Ntranet
  • Directors Link
  • Bank Works
  • Ntrupoint
  • Nvendor
  • Ntelligent Contracts Assistant
  • Nverify
  • Ncontracts Geocoder
  • OnSemble
  • Hub
  • Contracts Manager
  • Ncommunity
  • Ntransmittal

Ncontracts will be updating production systems. This is routine maintenance and all production services may become intermittently unavailable as we are running maintenance behind the scenes during this period. We'll keep you updated as things progress. Thank you for your understanding!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Ntranet Database Issue

Began: Ended: Duration:
  • Ntranet
  • Directors Link
  • Bank Works

We are currently experiencing an issue with our cloud provider and one of our databases. This should only affect our Ntranet product.

We'll provide another update in the next half hour.

We're still working through the database issue with our cloud service provider. We should have another update in the next half hour.

Things are coming back online, but we are still investigating the root cause of the issue. Ntranet sites should be reachable again.

Our cloud provider has resolved the issue - all Ntranet sites should be reachable at this time. Thank you for your patience.

[Complete] API Upgrade - Some services unresponsive

Began: Ended: Duration:

We are performing maintenance on a set of our APIs. Some services may load slowly, or not at all for the next 30 minutes.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Upcoming maintenance to Ncontract's Production Environment 7/27/2024

Began: Ended: Duration:
  • Compliance EAGLE
  • Mavent Services
  • HMDA Pre-Check (fka Instant HMDA)
  • Flood Services
  • Exclusionary List
  • Compliance RELIEF
  • HMDA RELIEF
  • HMDA RELIEF Submission Platform
  • CRA RELIEF
  • Submission RELIEF
  • Fair Lending RELIEF
  • NMLS MCR
  • Ncomply
  • Ncontinuity
  • Ncyber
  • Scout
  • Nfindings
  • Nrisk
  • Ntranet
  • Directors Link
  • Bank Works
  • Ntrupoint
  • Nvendor
  • Nverify
  • Ncontracts Geocoder
  • OnSemble

Ncontracts will be updating production systems. This is routine maintenance and all production services may become intermittently unavailable as we are running maintenance behind the scenes during this period. We'll keep you updated as things progress. Thank you for your understanding!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 180 days.