Resolved

This incident was resolved around 3pm CDT. A component we use for caching received an exponential increase in usage which affected authentication and a number of other services. We scaled up the caching component and a hotfix was deployed to correct the behavior. If you continue to have any trouble, please reach out to our Support teams. https://help.ncontracts.com/s/contactsupport

Identified

At approximately 2:25pm CDT we began experiencing an issue with our authentication system. We have identified the component that is having trouble and are in the process of scaling up resources to resolve the issue.

Began at:

Affected components
  • Ncomply
  • Ncontinuity
  • Ncyber
    • Scout
  • Nfindings
  • Nrisk
  • Ntranet
    • Directors Link
    • Bank Works
  • Nlending
  • Nvendor
  • Nverify
  • Ncontracts Geocoder